At Brielle Journey, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below:

1. Eligibility for Returns

  • We accept returns within 7 days of delivery if the product is defective, damaged, or not as described. Products must be unused and in original packaging.

2. Process

  • To initiate a return, please contact us at [email protected] with your order details and the reason for return.

  • We will guide you through the return process and may request photos of the product for verification.

3. Refunds

  • Once your return is approved, a full refund will be processed to your cash on delivery payment upon successful collection of the product.

4. Non-Returnable Items

  • Some items, such as personalized or sale items, may not be eligible for returns. Please review the product description for any specific exclusions.

5. Shipping Costs

  • The cost of returning the product will be covered by the customer unless the product is defective or damaged.